What are my member login details to renew my membership?

Your account details were sent to you from the Crusaders Club by email in the last week of September.  If you have misplaced these, click into the membership portal below, click ‘forgotten your password?’ and enter your email to receive a reset password link to the email you have linked to your account.  Once reset you will be able to log in to renew your membership.  Login here.

How do I make changes to my current seats or add seats?

As seat selector is available you can select alternate seats or additional seats through the membership portal from your account (subject to availability).  If making changes, once logged in, return to the home page and select the package and relevant seat(s).  Continue through to the confirmation page and make sure that you remove any seats that are no longer required from your basket before confirming payment details.  If you require assistance, please don’t hesitate to contact the Membership Team on (03) 421 7192 or email our friendly membership team.

How long have I got to renew my current member seats?

The renewal window for 2021 Season Members to renew their seats for the 2022 season is Monday 4^th October through to midnight Tuesday 14^th December.  At this point unless you have been in contact and requested that your seats remain on hold for longer, all held member seats will be released for public sale.

How do I put different names on each membership card

If purchasing more than one membership, you have the option to add secondary member accounts and assign names to each membership in your order. You can use the same email address & contact details as the main account holder if you wish.

To create your secondary members accounts, please click ‘Add Secondary Account Member’ and enter the details in the required field for secondary member and click save.

Repeat this process for any additional memberships and click ‘continue’ when complete. Assign a name(s) against each membership package on the payment page by clicking the drop down menu beside each membership.

Do I need a My Vaccine Pass to attend Crusaders home games this season?

At Crusaders our priority is keeping our staff, players, members, fans and community safe and we want to be able to connect with as many Crusaders fans as possible next season when the competition gets underway.

As per the Covid-19 Protection Framework, to allow Venues Ōtautahi to deliver events with no restrictions, they have implemented the requirement for vaccination certificates (My Vaccine Pass) as proof of full vaccination against Covid-19.

Proof of vaccination through the use of vaccination certificates will be required from anyone entering or visiting a Venues Ōtautahi venues which includes Crusaders home games at Orangetheory Stadium, and you will need to have your vaccination certificate sighted or scanned.

All of our fans are such an important part of our club, so we’re working on ways we can connect remotely and allow everyone to still be part of our team, even if they can’t be in the stadium. If you are interested to learn more about our Whānau Non-Seated Membership or have any questions please contact the Membership team on (03) 421 7192 or email us and we will be happy to help.

Who is eligible for a child membership?

• Children over two years and 16 years and under (or still at school with ID) will require a child ticket.
• Infant’s two years of age and under, attending on a parent's lap, do not require a ticket.

 Minors 14 years and younger should be accompanied by an adult (18years +)

Are there wheelchair/mobility access memberships?

Available in the front of the North Stand (uncovered) and priced in our Ma Pango Ma Whero Gold category, memberships can be purchased by contacting the Membership team on (03) 421 7192 or email.

Can I share my Crusaders Club Membership?

Yes, you can.  If you are unable to attend a game, we would love for family or friends to come along and support the team in your absence!

Are Carpark Passes available to purchase?

As a Full Season Member you will have a pass to our Member carpark included in your Membership pack. Please contact the Membership team on (03) 421 7192 if you require additional passes due to the size or location of your group.

As a Flexi Pass Member you have the opportunity to purchase a car park pass specific to those games you wish to attend as you purchase your membership through the portal

Are Potential Playoffs and Test Matches included in my membership?

These are not included in your Membership (the exception being our 203 Premium Members who have a potential playoff included), however as a Crusaders Club Member you will have a preferential window to purchase tickets to these events ahead of public sale.  Further details would be provided at these times.